I'm doing a g_form.getReference on the cmdb_ci field in a client script for incidents. I'm trying to dot walk to a specific filed that is part of a specific class. The filed is only on this class and when I do ci.u_service_level I get undefined. What do I need to add to be able to get that field thought a dot walk via script? Or am I going to have to do a GlideRecord query? Below is my script.
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
//Type appropriate comment here, and begin script below
g_form.getReference('cmdb_ci', function(ci){
if (ci.sys_class_name == 'u_cmdb_ci_myclass'){
alert(ci.u_service_level);
}
});
}
