Dot walked fields added to form aren't writable

[e_wilber]

On our CSM Case form we added about 10 dot-walked fields from the Consumer record. All fields are readonly on the Case form that we just added, even as an admin.

We verified ACLs are saying the fields are writable.

We verified there isn't a single client script running on the Case table to set any of these fields readonly.

We verified there isn't a single UI policy that has anything to do with any of these fields on the Case table.

We verified the fields are set as readonly on the dictionary record.

What else could be going on?

[SanjivMeher]

Is the Consumer record field a readonly field on the CSM Case Table?

Reference:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0687623

[Sid_Takali]

Hi @e_wilber In my PDI I can see Consumer dot walked fields are writable.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0855376

[Sid_Takali]

Hi @e_wilber Does your consumer field is ReadOnly on Case form?

Setting a reference field to read only will cause all dot walked fields to also become read only due to the fact that the reference link has been restricted.  The same behavior can be seen if an ACL was put on a reference field restricting all dot walked fields. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0761081

[MA16]

It worked, thanks