dot-walking request table to requested item for ui action button
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3 weeks ago
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3 weeks ago
Correct, i.e., this is the expected behavior. What is your use case? Please let us know — there might be some alternative available.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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3 weeks ago - last edited 3 weeks ago
hello, trying to make a cancel button dependent on the requested item field 'item' so the button only appears if the user selects a specific item. However, I can't make it show up by using the conditions for the request form since that's where it should appear
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3 weeks ago
So you want to cancel a request, and that too for a specific item? I think that would create technical debt. It’s better to either reject the request or cancel the task so that both RITM and REQ get canceled — this is the out-of-the-box (OOTB) solution.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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3 weeks ago
so the ui button from sc_request can't dotwalk to the requested item table using condition?
