Doubt in Dynamic Reference Qualifier using business rule ?

[Community Alums]

1) I applied dynamic Reference qualifier for caller field in incident table.

2) Why do we need to select Global table  instead of incident table while creating Business rule for Dynamic reference qualifier for caller field in incident table ?

@Mark Roethof , @Ankur Bawiskar

Regards

Jyothinath P

[Ankur Bawiskar]

@Community Alums 

you can use script include as well or global business rule i.e. business rule on global table

what's your question?

[Community Alums]

@Ankur Bawiskar 

Hear I am writing this reference qualifier for caller field in incident table so I need to select incident table in business rule instead of global.

yes we can do via script include in Dynamic reference qualifier also but just need to get clarity on this.

Regards 

Jyothinath P

[Ankur Bawiskar]

@Community Alums 

are you saying about the referenced table?

Please share what you have configured so far along with screenshots.

[RAMANA MURTHY G]

Hello @Community Alums,

Using the Global Business rule (Business rule on Global table) is not a best practice, instead, you can use Script include, and call that script include from dynamic reference qualifier 

Please mark helpful, if my answer helps you

Thank you