Download attachment button in Activity section is not working in HR agent workspace

deepikaagra · ‎06-26-2025

Hi,

Download attachment button in activity section, is not working in HR agent workspace.

Kindly suggest.

Thank you in advance!

Dr Atul G- LNG · ‎06-26-2025

Could you please check with other users as well? If the issue still persists, please log a ServiceNow support case.

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deepikaagra · ‎06-26-2025

Hi Ankur,

Thanks for your reply.

Issue is in HR Agent workspace for any HR record. Pdf attachment shows download icon in activity section but when you click it ,nothing happens.

kevinbruneau · ‎06-30-2025

Same exact issue here too. Tried repairing the plugin, did not work. Tried to see if it was possible to revert back to a prior version, not possible............

This issue was caused by the plugin itself, by ServiceNow. No customization was done, was able to repplicate the issue on a fresh pdi.

karangagrani · ‎06-30-2025

experiencing the same. Was anybody able to find a solution for this?

deepikaagra · ‎07-07-2025

Hi,

This is a known issue,so the fix will be available in Yokohama Patch 5 and Zurich.