Download Attachment from Content Item on Service Portal Not Working in Microsoft Edge

jmiskey · ‎10-17-2023

We are currently using Tokyo (in the process of testing Vancouver, hoping to upgrade very soon).

We have a Content Item on our Service Portal. The Content Item has a file attached to it, so when a user clicks on the Content Item, it downloads the file to their computer. It works perfectly in Chrome, but does not work from Microsoft Edge.

Here is how that Content Item is configured:

Any idea why this doesn't work in Edge, and what changes I need to make so it works in both Chrome and Edge?

Thanks

Mary9 · ‎10-17-2023

I copied your content item configuration in my PDI and the download link worked in both Chrome and Edge. Could it be a setting in your organization preventing the file from downloading? Are there any errors in the console?

Also, I'd suggest updating your URL to "/sys_attachment.do?sys_id=<sys_id>". This will allow the user to download the attachment without needing to load the nav bar.

View solution in original post

Mary9 · ‎10-17-2023

I copied your content item configuration in my PDI and the download link worked in both Chrome and Edge. Could it be a setting in your organization preventing the file from downloading? Are there any errors in the console?

Also, I'd suggest updating your URL to "/sys_attachment.do?sys_id=<sys_id>". This will allow the user to download the attachment without needing to load the nav bar.

jmiskey · ‎10-17-2023

Wow, I just changed the URL, like you suggested, and then it started working in Edge. Not sure why that is, but just happy it is working now! Thank you!!!