Draft Saved catalog item can be reuse?
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09-08-2024 11:32 PM
Hi,
As you know, the functionality to save a draft catalg item was released in Washignton release as below.
https://www.servicenow.com/community/developer-articles/save-catalog-items-as-draft/ta-p/2855484
I think this is incredible because it's what we've all been waiting for.
What I want to know here is that whether it is any functionality to reuse this dfraft to create multiple ticket.
In some cases, managers have to submit multiple ticket for their managing empolyee and the input data is almost same. Then I would like to know if there is any functionality to support them or any practice of customization to fulfill this request
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09-23-2024 04:58 AM - edited 09-23-2024 04:59 AM
Hi,
We have the same requirement from our customer. Either to reuse common variables or to have multiple variants of items as drafts. Any suggestion would be appreciated!