DTAC - Live chat translation does not send message

[theoboulang]

Hello, I set up live chat translation for user/agent in live chat but when the agent speaks, the message is not sent to the users until i disable the feature.

How can i resolve this ? 

Thanks

[Prathamesh26]

Hello @theoboulang ,

Please go through below KB Article.

Link - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1216094

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this question to solved bucket. 

Regards,

Prathamesh

[theoboulang]

Both properties are set to true already and it's still not working

[theoboulang]

help pls