Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Dual error messages

LJ_23
Tera Contributor

Hi all, I am having some issues at the minute with a deleted catalog client script pulling through data

LJ_23_0-1761658573216.png

In the testing environment there is a duplicate error message which i want to remove (the writing in italic)

In version 1 of my update set the catalog client script is included, but since then I have deleted it.

LJ_23_1-1761658619164.pngLJ_23_2-1761658627793.png

 

Is this a simple case of deleting the highlighted record in my customer updates within the dev environment and reuploading to test? I dont want to delete it and it be gone and the error message still appears, then i have no way of recalling the script

Any thoughts?

6 REPLIES 6

GlideFather
Tera Patron

Hi @LJ_23,

 

the background-less message seems to be from Catalog UI Policy message. Check also these.

_____
This reply is 100 % GlideFather and 0 % AI

There is no UI policy referencing this 'MAC address' error message.

LJ_23_0-1761659474238.png

 

@LJ_23 just to be sure - you said UI Policy.. I talk about CATALOG UI Policy + Actions.. see below.

 

Portal has catalog ui policy and catalog client scripts.. it's difference.

 

Can you please verify this?

_____
This reply is 100 % GlideFather and 0 % AI

Yes I am referencing catalog UI Policy, in version 1 of my update set i wrote a catalog client script i did not configure via catalog UI Policy, there are no catalog UI Policies + actions which relate to this issue, it was written via catalog client script, the screenshot of my script shows this. I deleted it but its still showing in my customer updates and I am wondering if this is why when i upload to test instance theres duplication and if I should delete the catalog client script insert within my customer updates to avoid this