Hi all, I am having some issues at the minute with a deleted catalog client script pulling through data
In the testing environment there is a duplicate error message which i want to remove (the writing in italic)
In version 1 of my update set the catalog client script is included, but since then I have deleted it.
Is this a simple case of deleting the highlighted record in my customer updates within the dev environment and reuploading to test? I dont want to delete it and it be gone and the error message still appears, then i have no way of recalling the script
Any thoughts?
@LJ_23 OK OK good.
Then ensure that the catalog client script is not duplicated. To verify no duplicate CCS, navigate to this:
Update the URL and go to it:
https://yourinstance.service-now.com/catalog_script_client_list.do?sysparm_query=scriptLIKEOnly%20one%20MAC%20address%20is%20allowed.&sysparm_view=
Do you see one or more? pelase tell me what you see there
@LJ_23 eventually Catalog UI Policy Actions:
So identify the catalog item and the variables, search for these or search by the message text:
EDIT: I remember that some versions (Yokohama and/or Zurich patch 1) had a bugg that these messages originating from Catalog UI Policy actions had no background. My PDI is currently with Zurich 2 and it's been already fixed. Your instance seems to have this bug before fixing, it makes me think that this is where the duplicated message is coming from.
Please let me know your progress
