Due date field reference to specific SLA.

[Neil_Carlo24]

Hello, 

I need the due date to be based only on a single SLA definition. Currently, we have two resolution SLA definitions: one that follows business hours and another that runs 24/5. However, the due date is currently determined by whichever SLA triggers first. We want to ensure that it strictly follows only the 24/5 SLA.

[Mark Manders]

Your logic that is filling the due date needs to be adjusted to not just pick the first one, but only the 24/5 sla definition. As mentioned before, this is not OOB functionality so without knowing how this is setup, it isn't easy to provide more information.