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09-18-2023 03:56 AM
I'm getting Upgrade required message when I try to create new Virtual Designer in Conversational Interface
Solved! Go to Solution.

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09-18-2023 10:27 AM
Any luck with what I mentioned?
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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09-18-2023 03:58 AM - edited 09-18-2023 03:58 AM
Hi there,
Do you have Virtual Agent actually installed (is not free)? Or are you just using Virtual Agent lite (is free)?
The image you are sharing tells me you are using Virtual Agent lite. With Virtual Agent lite, you are not able to create new Virtual Agent topics using the Virtual Agent designer.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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09-18-2023 04:11 AM
I think I'm using Virtual Agent Lite and I'm trying in my PDI. Is there a way for activating Virtual Agent in PDI for free?

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09-18-2023 04:16 AM - edited 09-18-2023 04:18 AM
Ah PDI, indeed than you can just install the correct plugin 🙂
Glide Virtual Agent [com.glide.cs.chatbot]
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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09-18-2023 10:27 AM
Any luck with what I mentioned?
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field