Duplicate CI's name in CMDB_CI table

[San3]

Hi,

We are facing the issue with the duplicate CI's name but class name is different, while doing the discovery run.

name	sys_class_name	location	discovery_source	last_discovered	asset	ip_address	asset_tag	attributes	can_print	category
abc123	Windows Server		ServiceNow	11/7/17 21:51	VMware, Inc. VMware Virtual Platform	10.xx.xxx.123			FALSE	Hardware
ABC123	VMware Virtual Machine Instance	abc	ServiceNow	11/8/17 22:07				FALSE

Any thoughts would be appreciated!! thanks

[Ashutosh Munot1]

Hi Santosh,

Have you used any classification for this CI's or any additional probes.

Can you see ecc queue and which Probes and sensor's are used to discovery this.

Thank you,
Ashutosh

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[San3]

Hi Ashutosh,

I'm using OOB Ci identifiers as below:

Also, i have checked the ecc queue - input /out put. there is no issue.

can you please let me know where i can check if i missed anything

thanks in adv!!

Regards,

Santosh

[Harps1]

Afternoon,

This is normal as they are two different kinds of CI types. One represents the actual Windows server and will contain all the hardware/software information about that server. The second is a VMware Virtual Machine Instance CI type and it contains more VMware based data related to that Virtual Machine. You may also see VMware Virtual Machine Instance CI's for servers that a not online as these can be created from VCenter probes.

[Vishal Dubey]

Santosh,

Were you able to get any soloution for your question? 

Best,