Duplicate Email Logs Triggered by Flow – Looking for Guidance

[swethavelu]

Hi Community,

I’m encountering an issue where duplicate email logs are being generated by one of my flows. Below is the behavior I’m seeing:

• When an SLA starts, the flow sends an acknowledgment email.
• As the SLA reaches certain percentage thresholds, the flow sends reminder emails.
• However, for each of these actions, duplicate email logs are appearing in the system.

To validate the root cause, I deactivated the flow and confirmed that the duplicate logs no longer appear—indicating that the flow itself is triggering the duplicates.

I would appreciate any guidance on what might be causing this behavior. Is there something I may have overlooked in the flow configuration, such as triggers firing multiple times, update actions re-triggering the flow, or missing conditions?

Thank you in advance for your help and insights.

[Tanushree Maiti]

Hi Swetha , 

1. Open the excution of this flow at check at a time 1 or 2 send email is getting triggered.

If multiple, in that case,

1. (If you have old box) , check if from any SLA workflow , event has been called.

2. Check Business rule  if the event has been called by gsEventQueue

3. Check if from any scheduled script execution, event has been call based on same trigger condition.