When an incident (INC) or request item (RITM) is resolved in ServiceNow, the user receives an Survey email notification with two options: ✅ (Resolved) and ❌ (Not Resolved).
If the user clicks ✅, they are redirected to a survey page with a “Get Started” link like below.
If the user clicks ❌ (Not Resolved), a new incident should be created.
Currently, if the user clicks the ❌ (Not Resolved) option multiple times, multiple duplicate incidents are being created.
Only one incident should be created, even if the user clicks multiple times.
Prevent duplicate incidents from being created when the user clicks the "Not Resolved" option more than once. or need to add some validations
