Duplicate "to-dos task Line Item" widget.

[Don Dom]

Hello.

Is it possible to duplicate this widget in ESC "Duplicate "to-dos task Line Item" widget and use it only for HRSD module ?

I mean, modify some content inside BUT make it visible only for HRSD module ? So for ITSM task all will be as is, but whenever some HR task  or HR case is presented in widget, system will choose this duplicate widget for HRSD only.

Any one one work over duplicate widgets before ?

Please advise.

[Community Alums]

Yes, it is indeed possible to duplicate a widget in ServiceNow and modify it for use only within a specific module like HRSD (Human Resources Service Delivery). This can be achieved by leveraging the flexibility and customization options offered by ServiceNow. Here's a general step-by-step guide on how to do this:

1. Navigate to the Service Portal Configuration page.
2. Find and click on the 'Widgets' option.
3. Locate the "to-dos task Line Item" widget.
4. Click on the duplicate widget option. This will create a copy of the widget.
5. Rename the copied widget to differentiate it, perhaps something like "HRSD to-dos task Line Item".
6. Modify the content within the duplicated widget as per your HRSD module requirements.
7. Once the modifications are done, save the changes.

To make this widget visible only for the HRSD module, you would have to use a conditional statement that checks the current user's module. If the module is HRSD, then the system should display the duplicated widget. However, this would require some scripting knowledge and understanding of ServiceNow's API.

[Don Dom]

So it can't be done easy via "To-dos Configurations" ?

[Sohail Khilji]

Hi @Don Dom ,

short answer is no, you cant do it via to-do configs, you need to clone the exisitng one and use it for HRSD.. I Hope thishelps..

[Sohail Khilji]

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