Duplicate Versions of Default Update sets Creation

yasaswini7 · ‎04-02-2017

Hi,

Has anybody seen this issue.I am in a update set where there are many default update sets versions has been created by guest.For Example Default 1(100),default 2(497) like this.Any thought on what might be causing this issue?

shloke04 · ‎04-04-2017

Hi,

Even we faced this issue, and was a Known Issue in FUJI and Geneva but got fixed in later version of Service Now. Another reason for multiple creation of Default Update set happens only when the User closes the Default Update Set then only Default 1 Update set gets created and so on.

To Fix this you need to follow the below steps:

1) Navigate to "Local update Set" module under System Update Set and update the column as highlighted in the screen shot below:

2) Keep the one Required Default update set with Default Set Column marked as True and make the other DefaultColumn created as Ignore.

Hope this helps.Mark the answer as correct/helpful based on impact.

Regards,

Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

View solution in original post

shloke04 · ‎04-04-2017

Hi,

I don't Remember the exact Problem Number which we got from Service Now Support, but I do remember that as per comments from HI Team the issue was fixed in Patch 2 of FUJI release.

Hope this helps.Mark the answer as correct/helpful based on impact.

Regards,

Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

yasaswini7 · ‎04-05-2017

ok Thank you.All your comments helped alot.