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11-29-2024 06:04 AM
Hi all,
Just wondering if someone is able to help understand this script within business rule please
Thank you
Solved! Go to Solution.

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11-29-2024 06:23 AM
@ACripps This business rule checks of the reassignment count for the current record is equal to 2 if the condition evaluates to true then it prepares a work note with Escalated word added to Incident reassigned string. The worknote is essentially the same in both the cases, condition was checked to just add Escalated word for those records where is reassignment count is equal to 2.
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11-29-2024 06:58 AM
de-activated the BR. There is no duplicate but the only difference is we have this information missing when reassigning
Date: 2024-11-07 16:41:09
Reassigned by:
Previous Assignment Team:
Current Assignment Team: