Dynamic clickable Knowledge Articles in Record Producer based on dependent variable selection

[manishkrpal]

I have an HR Record Producer with two dependent choice variables:

• Q1 - Help Area (7 choices)
• Q2 - Details (28 dependent choices based on Q1)

When the user selects a value in Q2, I want to display a box below the field containing 4-5 related Knowledge Articles.

The box should display something like:

Related Knowledge Articles

• KA0012345 - How to Update Bank Details
• KA0015678 - Payroll FAQ
• KA0019876 - Tax Declaration Process
• KA0014321 - Salary Slip Guide

Each KA Number and Title should be clickable, and clicking it should open the Knowledge Article in a new page/tab.
I already created a custom mapping table containing with Q1 ,Q2 ,Country,KA number,KA Title

What I Tried

Option 1 - Custom Variable (Widget)

I created a Custom Variable and added a widget to dynamically display the Knowledge Articles.

Unfortunately, the widget does not render inside the Record Producer in Employee Center/Service Portal. I found that widgets/UI Macros have limitations depending on the portal implementation.

Option 2 - Rich Text Label

Now I'm considering using a Rich Text Label variable and dynamically updating its HTML through a Catalog Client Script or GlideAjax.

I am not sure whether this is the recommended approach or if there is a better OOTB solution.

My Questions

1. What is the recommended approach for dynamically displaying multiple clickable Knowledge Articles inside a Record Producer in Employee Center Pro?
2. Can a Rich Text Label be updated dynamically using HTML after the user changes the Q2 value?
3. Is there any supported OOTB component or widget that can display dynamic Knowledge Article links inside a Record Producer?
   

   Each article should be clickable and open the corresponding Knowledge Article.

   The solution must work in Employee Center Pro / Service Portal for a Record Producer.

   If anyone has implemented something similar or can suggest the best practice, sample implementation, or architecture, I would really appreciate your guidance.

   Thank you!