dynamic duration in flow designer

[juan casas]

Hi experts

I have a 'Date/time' field called 'Deadline'

I want to make a mechanism that when the system's time reaches the 'deadline', a notification is triggered.

the first time I did this, was with a scheduled script, but I realized that I could not use that because it requires a time to run. and that wont work since the deadline is dynamic and can be 2 hours or 2 months.

So I started to make a flow but I was not sure if I should create a sla for this or something.

what is the best approach for this configuration?

[Kieran Anson · Accepted solution]

Hi Juan,

With it sounding like a notification need to go out the second the deadline passes, an SLA definition would be the best approach as it'll provide the ability to trigger a notification within a few seconds of the time passing, it'll also handle if the deadline value changes.

Create a new cmn_relative_duration based on the existing "breach on due date" replacing it with your custom field name

[Mohith Devatte]

Hello @juan casas ,

you can try this 

var dt = new GlideDateTime();
gs.eventQueueScheduled("incident.event.at_2", current, "", "", dt);

with this you can schedule an event

please mark my answer correct if it helps you