Dynamic glide.servlet.uri System Property

[Brian Bush]

We use a reverse proxy with an internal URL as well as the standard external *.service-now.com URL. I would like the glide.servlet.uri (property used to generate permalinks) to be set to a dynamic value like this: javascript:location.href.substring(0, location.href.indexOf("?")); It doesn't work. Does anyone know of a way to force it to evaluate the javascript?

[Brian Bush]

Our "Copy Permalink" is working correctly now for the internal URL.

[jean-lucchatton]

How have you succeeded ? Did you defined a property "glide.servlet.uri"?

[Bob Loblaw]

For our situation, in each Knowledge article, we needed to change the base URL that the permalink listed at the bottom pointed to. To fix this, I borrowed the one line from the "kb_article_footer" UI Macro that started with "var urlpath", dropped that into the "kb_view_common_footer_metadata_fields" UI Macro and called that instead. So it looked like:

copyToClipboard(urlpath);

instead of the original line of:

copyToClipboard('${permalink]');

and that fixed it. Hope this helps.

[jean-lucchatton]

Hi trace,

I've found another solution : change the Business Rule ''Add Apps, URI, Suffix To Scratchpad'.

Replace the line 'g_scratchpad.servlet_uri = gs.getProperty('glide.servlet.uri')

with

g_scratchpad.servlet_uri = gs.getProperty('glide.servlet.uri.custom')

and define the property 'glide.servlet.uri.custom' to your custom URL

P.S. Define a property the 'glide.servlet.uri' don't work - I don't know why. It's seems that it is not a 'real' property

[lokesh056]

Hi Jean,

My requirement is to change the base url redirection to service portal, i.e. if anybody hits on abc.service-now.com/ then he should get redirected to SP login page i.e. abc.service-now.com/sp .

Please suggest what could be done to achieve the purpose.

Thanks

Lokesh