Dynamic SLA Configuration based on date/time field

[Karthik Buska]

There is a challending requirement on Case table. Through API we are getting datetime value to a custom field - 'Promised Resolution Date', Now SLA should should set it hours based on this field once the time is up SLA needs to breached.

Any ideas, open to discuss.

[Shivalika]

I get it @Karthik Buska 

Then did you try putting that in stop condition ? The SLA will stop at the end date you provided. 

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Regards,

Shivalika 

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[Karthik Buska]

@Shivalika ,

if we map that field to SLA stop condition it would consider SLA as closed complete and it will stop but, our requirement is it needs to be breached and run after that due date