Dynamic Translations for Email Notifications are not working as expected

[Swathi Sree]

Hi,

I've configured Dynamic Translations for Email Notifications as per the instructions in the documentation by installing all the required plugins, creating the system properties and creating the settings.

I'm able to see the 'Translated Email Contents' tab under the email but the translated emails are not available.  

Any help on this issue is much appreciated.

Thanks in Advance,

Swathi

[Dr Atul G- LNG]

Hi  

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1156980

[Swathi Sree]

Hi @Dr Atul G- LNG ,

I've referred the same knowledge article while configuring. But it's still the same.

[dhuynh28]

Hi @Swathi Sree ,

Please verify the recipient user record: sys_user.preferred_language
Translations are only created when: Recipient has a preferred language. And it is different from the source language.

[Swathi Sree]

Hi @dhuynh28 ,

I've tested by setting the preferred language for the user, still the same.