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Dynamic Translations for Email Notifications are not working as expected

Swathi Sree
Tera Contributor

Hi,

 

I've configured Dynamic Translations for Email Notifications as per the instructions in the documentation by installing all the required plugins, creating the system properties and creating the settings.

I'm able to see the 'Translated Email Contents' tab under the email but the translated emails are not available.  

 

Any help on this issue is much appreciated.

 

Thanks in Advance,

Swathi

7 REPLIES 7

Ankur Bawiskar
Tera Patron

@Swathi Sree 

so which other language you have other than English?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar ,

 

There's French, German, Polish and Spanish.

 

@Swathi Sree 

share how and what did you translate in email notification.

also the recipient user has which Country?

Did you check user with France as country/germany?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader