Hello,
I want to create a template for IT agents.
I managed to set a dynamic value for the current agent with javascript:gs.getUserID().
Now, I want to add a dynamic value for the 'Request item.SOP' field that updates with each update of the knowledge base.
For example:
I have KB0014055 v10.0, which sometimes gets updated without any notice. I want to do for the KB version to update to the latest one (v11, v12, etc.) automatically. The value KB0014055 is static.
