Business rule to create request item in a Catalog item

[Dileep2]

Hi All,

I have to create a Business rule on sys_user for any new records created by "ta_admin" then create that new user request with the variable incident management role as ‘normal user’ in  the Tenforce catalog item.

Thank you.

[Amit Verma]

Hi @Dileep2 

Can you please explain your requirement in detail ? As far as I was able to understand, you want to Submit a Catalog Item from a Business Rule and the catalog item contains a variable Incident Management Role for which you want the value to be set as Normal User.

Thanks and Regards

Amit Verma

[Dileep2]

Hi Amit,

Thanks for your reply.

I have to create a After Insert business rule and the requirement is if any user record is created by "ta_admin" then I have to create a new request in the newly created Catalog item.

Please let me know if you need more information.

[Amit Verma]

@Dileep2 

You can use the Cart API inside the Business Rule to submit the catalog item. Refer below post and give this a try :

https://www.servicenow.com/community/developer-forum/submit-a-catalog-item-via-business-rule/m-p/181...

[Mani A]

        use cartAPI in BR

        var cartId = GlideGuid.generate(null);

        var cart = new Cart(cartId);

        var catalogItem = 'YOUR CATLOG ITEM SYS_ID';

        var item = cart.addItem(catalogItem);

        cart.setVariable(item, 'ADD YOUR VARIABLE', 'PASS Value from user table');

        var req = cart.placeOrder();