When I'm doing a normal AI search on my portal, search results connected through the ServiceNow Docs external connector is being displayed since the same has been added to my search profile.However, when I am doing the same thing from the record prod...
Hi Everyone,We are facing an issue with a self-configured Microsoft Teams app integrated with ServiceNow.Previously, the integration was working as expected. However, users are now unable to open the ServiceNow portal from within the Microsoft Teams ...
Hi All, Having to add stages to a RITM flow causes a lot of unnecessary work and limitations. For example, you cannot use subflows as easily because subflows cannot set stages for the parent flow. You also cannot use solutions like, for example, lett...
In the Native UI, the Affected Details tab displays 3 reports/widgets, whereas in the Configurable Workspace I can only see 2 reports rendered on the form. The view is the same.
function onLoad() { //g_form.setReadOnly("description", true); //alert(g_form.isReadOnly("description")); //g_form.setDisplay("short_description", false); g_form.setMandatory("caller_id",false); g_form.setValue("caller_id",g_user.userI...
Hi everyone,I’ve been unable to access developer.servicenow.com since yesterday evening.Here is what I’m experiencing and what I’ve tried so far: Issue:My Personal Developer Instance (PDI) went offline, and when trying to access the Developer Site, I...
Hi everyone,I'm facing an issue with my Personal Developer Instance (PDI), and I'm unable to access either my instance or the Developer Portal.Issue:My PDI URL returns a 504 Gateway Timeout error.The Developer Portal (https://developer.servicenow.com...
i would like to populate assigned_to field in incident form with caller_id managercan uh help me with this??
Hi Community,My client is receiving ServiceNow P1 - Severe Critical Alarm notification emails stating that an AHA failover was initiated due to a datacenter/database issue and that service has been restored.How do you typically explain these emails t...
HI Experts, need to know about Optro to Servicenow Integration or bi directional like what use of this and how the configurations like what and all prerequisites need Need your assistance asap. Thanks
Hello Community, I have configured a SLA condition rule for a SLA definition on the sc_task table. I configured the attach() function and it started the SLA task on sc_task record. But it is having duplicates of the same SLA Definitions on the sc_tas...
Is there a dashboard showing availability or performance status of PDI platform? Some days it loads instantly, but some days like today it is loading forever - now sitting in loading status permanently
Hi Team,I'm facing an issue with an SLA on the sc_request table. The SLA is currently in the Paused stage, and even after the request meets the stop condition (State = Closed), the SLA does not complete and remains in the Paused state.The stop condit...
I was not able to login to PDI instance, it's been more than 12 hours and status is showing as Upgrading Instance...
When i am trying to login to Service now Developer site its taking around 3 min to load login page. After entering the creds I am stuck at loading page from 8 hours. Due to this i am unable to access my PDI. I have tried clearing cache, accessing thr...
