Hi developers, So, in normal everyday email use, we create an email chain for a particular thing. Person A sends an email to Person B and C, and all 3 would hit "Reply all" to the latest email. And so, you can click into the latest email and scroll d...
Many if not all of the guided tour example scripts I have seen center on creating a new record. IN this particular case, I want to create a tour that takes an existing record and moves it forward in the workflow. Here is the problem. If I decide to...
In service portal, I need to remove "Continue Shopping" and "Save as Bundle" button from sc_cart page. Once I click on view cart button, it takes me to this sc_cart page. The OOTB widget for this page is sc-shopping-cart-v2 (SC Shopping Cart). I can'...
Hello!We currently auto generate ServiceNow tickets requesting user profile folder cleanup for terminated or inactive users. The clean up process is manual now, and we're looking to automate the clean up task. What is the best approach to delete this...
Hi team, I want pass url in UI Builder client handler.when hardcoded its redirecting but there multiple upper instance UAT, Prod , it is not proper to hardcode. please suggest a solution call url of current instace to UI Builder client handler
Has anyone successfully replaced traditional Knowledge Search with AI Search? What improvements and challenges did you encounter?Did you notice a significant improvement in search relevance and user experience?Were there any challenges with indexing,...
Hello, I created a "Category" on the standard change template. However, when I open the "New Change Request" and select Standard", the category I created "AVD Standard Changes" does not show on the Standard Change Template Library. It seems simple, b...
I have received emails stating my PDI will be reclaimed tomorrow, with no reason given. It is not due to inactivity as I use my PDI every day. I know that PDIs are unsupported and can be reclaimed whenever SN feels like it. My concern is I have co...
Currently, once we enable the "Parameterized Test" option on a test, all shared parameters defined in the system automatically become available and show up in that test.Is there anyway ServiceNow allows to remove or add existing shared parameters on ...
I'm am trying to populate the Collaborators field in a Demand using a script include and business rule, but it doesn't get populated and I don't know why. For those who may not use Demands, the Collaborators field is a list of users who are collabora...
Hi everyone,We are configuring a SAM Pro–Workday integration. The solution previously shared by the community is working, and we are able to generate the authentication token successfully.However, when we attempt to save or validate the connection, t...
Hello Developers,We are trying to integrate Workday and ServiceNow to get the users/workers' data from from workday and then map it into the ServiceNow user table using the REST API. We are trying to build the connection using OAuth 2.0. Consequently...
Hello. in our prod kb authors cant see their articles that are in state "draft".the user diagnostic says they should have access to it. but still they get a blank screen with lock telling them secuirty wont allow it. When they go into "unpublished" t...
HI community, I have record producer with two variables. Leave type and Leave type detail. Both of them are look up select box type. When I choose value from Leave type I want that reference qualifier will filter leave type detail options accordin...
it is possible to trigger one fulfiller task (out of 3) regardless of the approver status of the request so the scenario: the approver doesn't approve the request, 2 tasks won;t be triggered, but the 3rd one yes and that 3rd task is conditioned of on...