One thing that I've noticed when creating a Flow Designer Action, there is a limit to the number of inputs that are allowed. Because it this, it means that I've had to create two separate Flow Designer Actions: I was just wondering if anyone has co...
Say I have a specific virtual agent. I type in something like "ABC Customer Questions" and press enter. The topic that should show up is an existing topic called, "ABC Frequently Asked Questions". No other topics should show up. How would I enable th...
Hi, I have this inbound action script below: (function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) { // Prep fields var groupSysID = '123456789...
Hi Community, On the Interaction form, I changed the opened_for reference field (which normally points to sys_user) to point to customer_contact for a Customer Service requirement. IssueAfter this change, when I click the lookup (lens) icon on opened...
Hi Community,I’m configuring Approval Hub in our Employee Center / Portal. I can see the My Approvals tab in the portal header. but I’m unable to see the “My Tasks” tab in the portal banner/header (refer to screenshot).I tried updating all related Em...
Hello Community,I’m trying to change the State field on a Catalog Item using Catalog Builder, but I keep getting the error: 'Security prevents writing to this field.'What I’m trying to do: Update the State of a catalog item (e.g., Draft → Published) ...
I am trying to change the Taxonomy that I am using but the buttom is not showing up. I have tried to reinstall the plugin for taxonomies and have put the role for taxonomy_admin as I saw that it could be a possible issue, but still not working. My u...
I’m trying to publish a Catalog Item after making a minor edit, but when I attempt to save or publish it, I receive the error: “Security prevents writing to this field.” This occurs even when logged in as Admin. I’ve checked for Client Scripts that m...
In this video, @25.42s, it shows the 'Show Alerts' feature. How to enable it? https://www.youtube.com/watch?v=HoifkkSjsE4
I have a user that seems to be in all the correct groups. But when the user goes to read a report they get "Security prevents reading User - no records displayed" i have tried to problem solve this but im at a stop as i cant find what the issue is.
I have a requirement where I want to hide position field from HR Profile table, and hence position should not be visible on HR Case under Employee Information section on UI from HR Agent Workspace.Can anyone please suggest , where exactly from the ...
Hi Team,Do we have any known issues with using 'Available for ' and 'Not Available for' in a catalog item together. I have built a very simple condition to 'Not Available For' but see it is not working as expected. Ideally not availble for must overr...
Hello All, When request is submitted via the Portal, and an attachment is added, it is only visible in the record Work Notes.When the attachment is added from the fulfillment end, it is displayed in the "Manage Attachments" section at the top of the ...
Hi community, “I want to know how to apply conditions to a UI Action so that it becomes visible during ATF testing.”thank you.
Hello, This is a scope application. When the form loads, the following message is displayed: This message was configured in the Messages table. I am trying to determine where it is being called from. I have checked the Business Rules and Client Scr...
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