Hi everyone! I’m trying to figure out the best way to trigger a subflow from a Record Producer and could use some guidance. Scenario:I have a Record Producer based on a custom table (let’s call it table_x).One of the variables is a Select Box called ...
1 . Create a filter where the Incident was created after the user’s hire date2. create a filter to display incidents that were resolved more than 30 days ago.
We want to get list of shared mailbox and owners which are available in on premise. I have LDAP connection and am able to fetch the shared mailboxes and owner details available in info field. This contains lot junk values and parse the owner data. Ne...
I have a requirement to configure a date variable on a catalog item so that users can only select dates that are at least 10 business days out.
I created a platform analytics dashboard with a lot of reports. In the Core UI Dashboard, I had the feature to select a specific tab or all the tabs to be exported.In platform analytics, I can only export the whole dashboard as a PDF; however, I can'...
In the Incident list, find records where the Short Description starts with "Network" and ends with "failure" using combined wildcards
I have a requirement to grey out the past dates for a catalog date variable so that users cannot select them. Currently, I have implemented a clearValue approach, but I want to know if it is possible to directly grey out the past dates instead
Hi,I have to create a Add button for cases related list on incident record in SoW. I followed few of the articles from community.https://www.servicenow.com/community/next-experience-articles/introduction-to-declarative-actions/ta-p/2332003 https://ww...
We are attempting to retroactively update a batch of change records (about 2000) to populate a field that was developed as mandatory. No problem there, developed a background script.Only problem is that the script appears to be triggering business ...
Hi all, I integrated ServiceNow and MS Teams. This works very well. in Service Operation Workspace, agent can contact end user via teams. It open Teams then conversation is imported. My requirement is when Agent contact the end user, it doesn't show ...
Hi All, I have a requirement to hide the “Closed” state for any Incident created from an Interaction.This should apply in:Platform Form ViewAgent WorkspaceSOWUsers should only be able to move the Incident to Resolved, and follow the normal Resolved →...
There is a catalog item that has two different prices defined based on the Division. However, when users submit the form, everyone receives the same price of 20 euros. Does anyone know what could be causing this issue?
HelloI need to customize the Service Operations Workspace.In the classic interface, there is a list of supporting group members displayed on the ticket. When a user selects their name and clicks “Join MIM Call”, a work note is automatically added to ...
I authenticate to Entra ID by using a certificate. I have created a rest message that uses this certificate to receive a token from entra id.Now I have to use this token in Flow Designer to do an API call. How do I get the token in a flow action? I c...
Hi Team,The user has reported the following issue. Please review and advise where the problem may be.We are seeing inconsistent behavior with the Email Inbound Logic "(BA) Create new interaction - Reply Email", where user email replies are not consis...
