Hi everyone,I'm currently working on configuring Now Assist in Virtual Agent using the Enhanced Chat interface, and I'm trying to customize its look and feel to match our company's branding. However, I’ve hit a bit of a wall trying to change a couple...
My parent Archive Rule is failing to run referenced 'child' Archive Rules. The goal for this archival is to archive [incident_alert] and [incident_alert_task] records when an [incident] record matching the criteria in the parent rule is found. Since ...
Hi Community, Has anyone integrated Tanium Push Integration into their instance where thier IP Address Access Control is blocking all IP ranges except for specific whitelisted IPs? We are trying to integrate Tanium but are unable to becuase I don't ...
Hello everyone,I'm interested in learning how other organizations are using ServiceNow to automate employee onboarding and offboarding processes.Today, our process looks something like this:HR enters a new employee into our HR system.An API creates t...
My personal developer instance (dev390293.service-now.com) has been showing "Offline" status in the Developer Portal since [yesterday]. Attempting to access it directly returns "Bad Request — This combination of host and port requires TLS." I've trie...
Hello ServiceNow Community, My PDI is inactive all of a sudden. Its showing offline status from past few days. I've attached the screenshot for the same. I've backed up and committed the Custom Application hands-on project on which I was working on G...
Trying to wake up by clicking "Refresh" but it goes back to offline state, tried many time, no luck, any tips is greatly appreciated. Banner is saying like this-Instance Offline: Recovery may take long. You can wait, or release it now to request a ne...
My Personal Developer Instance dev315836 has been offline for more than 5 days.When I try to open the instance, I get:Bad Request - This combination of host and port requires TLS.I have already tried refreshing/waking the instance from the Developer ...
In any organisation, tracking financial or operational performance doesn’t always align neatly with the standard January-to-December year. That’s where Fiscal Calendars come in. They help define how your company divides the year for financial reporti...
Hello, we're currently using UI Builder to create custom page for customer. One of the requirements was to remove the "edit form" icon that is displayed at the row action level.I did find the "Enable quick edit" option that disables the edit - but ev...
Hi everyone,If this question has been addressed before, please feel free to redirect me to the relevant post.I am working on a ServiceNow integration for our product, which generates a substantial list of OT assets. My goal is to import these assets ...
Currently today we are not making use fully for Employee Center. Each of the Different units with Quick Links want them more prominent with an ICON. I have icons attached to each of them but they are not showing. Any idea on how to get these to show ...
Hi Team, We have a requirement to auto cancel any RITMs, that are not approved within 30days. We are looping through approval records (sysapproval_approver) table, fetching the RITMs, then calling the notification which is sending emails to each appr...
I am using the following script which works fine as an onLoad client Script. However, I was wondering if it is possible to revise it to make it work as an onChange Client scriptfunction onLoad() { //Type appropriate comment here, and begin script...
Hi Team,Currently we have Group A which covers certain zip codes and whatever case, wo and WOT are created are assigned to Group A and to certain agent. we have requirement, we have 3 accounts which are also present in same zip codes which Group A co...
