E-signature Issue

SandeepKSingh · ‎01-12-2025

While using E-signature HR Template and when User tries to sign the document , The HR task with the attached document doesn't have the signature. How to achieve this please help.

Ravi Gaurav · ‎01-12-2025

Hi @SandeepKSingh

Please follow the below steps :-

and follow https://www.youtube.com/watch?v=edO1uSPrZrI&list=PLKH9bPqlw1nfaW2r6hsBtOd2IYnickjw1&index=3

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Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

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View solution in original post

Ravi Gaurav · ‎01-13-2025

without creating PDF template and parsing pdf and adding the place where you need signature you can't achieve this ..
try the below :-

go to "sn_doc_template" table
Choose PDF template Upload your PDF
and choose the below

and Publish it it will work

--------------------------------------------------------------------------------------------------------------------------

If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

View solution in original post

Ravi Gaurav · ‎01-12-2025

Hi @SandeepKSingh

Please follow the below steps :-

and follow https://www.youtube.com/watch?v=edO1uSPrZrI&list=PLKH9bPqlw1nfaW2r6hsBtOd2IYnickjw1&index=3

--------------------------------------------------------------------------------------------------------------------------

If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

Wei_ Ling · ‎03-21-2025

I would like to ask why I don't have the table [sn_cr_core_pdf_template]

Do I need to install any plugins first?

Sandeep Rajput · ‎01-13-2025

@SandeepKSingh Here is the reason.

I e-signed, but the signature doesn't appear in the document. Why?

You can only embed the signature through HR document template (document type = HR document template in E-signature template). If you e-sign a managed document or knowledge article (document type = managed document/knowledge article in E-signature template), the signature will not appear within the document itself. However, the signature will be saved to the E-signature history.

Please refer to KB article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0966931#:~:text=You%20can%20o....