E-signature Issue

SandeepKSingh
Kilo Sage

While using E-signature HR Template and when User tries to sign the document , The HR task with the attached document doesn't have the signature. How to achieve this please help.

2 ACCEPTED SOLUTIONS

Ravi Gaurav
Giga Sage
Giga Sage

Hi @SandeepKSingh 

Please follow the below steps :-

RaviGaurav_0-1736754811359.png

and follow https://www.youtube.com/watch?v=edO1uSPrZrI&list=PLKH9bPqlw1nfaW2r6hsBtOd2IYnickjw1&index=3

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Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

View solution in original post

Welcome to Day 5 of the ServiceNow HRSD series! 🎉 In this video, we'll take your HR Services to the next level by exploring approvals and E-signature integrations using Service Activities. Learn how to automate critical workflows and make your HR processes smarter and more efficient. What You'll...

without creating PDF template and parsing pdf and adding the place where you need signature you can't achieve this ..
try the below :-

go to "sn_doc_template" table
Choose PDF template Upload your PDF 
and choose the below

RaviGaurav_0-1736756465112.png


and Publish it it will work

--------------------------------------------------------------------------------------------------------------------------


If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

View solution in original post

7 REPLIES 7

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @SandeepKSingh 

 

Could you please share some screenshot. Is e-signature is all configured and all required plugins installed.

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Dr. Atul G. - Learn N Grow Together
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What I did here is I used e-sign on HR template and asked employee to sign. And when he sign the document.. task is closed but the document doesn't have his signature

without creating PDF template and parsing pdf and adding the place where you need signature you can't achieve this ..
try the below :-

go to "sn_doc_template" table
Choose PDF template Upload your PDF 
and choose the below

RaviGaurav_0-1736756465112.png


and Publish it it will work

--------------------------------------------------------------------------------------------------------------------------


If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

Bingo !! it worked thanks a LOT 🙂 You are a Savior

SandeepKSingh_0-1736756826459.png