E-signature Issue

[SandeepKSingh]

While using E-signature HR Template and when User tries to sign the document , The HR task with the attached document doesn't have the signature. How to achieve this please help.

[Ravi Gaurav · Accepted solution]

Hi @SandeepKSingh 

Please follow the below steps :-

and follow https://www.youtube.com/watch?v=edO1uSPrZrI&list=PLKH9bPqlw1nfaW2r6hsBtOd2IYnickjw1&index=3

[Ravi Gaurav · Accepted solution]

Hi @SandeepKSingh 

Please follow the below steps :-

and follow https://www.youtube.com/watch?v=edO1uSPrZrI&list=PLKH9bPqlw1nfaW2r6hsBtOd2IYnickjw1&index=3

[Wei_ Ling]

I would like to ask why I don't have the table [sn_cr_core_pdf_template]

Do I need to install any plugins first?

[pk2184046]

Hi @Wei_ Ling 
Did you find the answer to your question. I want to attach the esignature template to the hr tempate but there is no mapping directly from e signature template to the pdf template.

[Sandeep Rajput]

@SandeepKSingh Here is the reason.

I e-signed, but the signature doesn't appear in the document. Why?

You can only embed the signature through HR document template (document type = HR document template in E-signature template). If you e-sign a managed document or knowledge article (document type = managed document/knowledge article in E-signature template), the signature will not appear within the document itself.  However, the signature will be saved to the E-signature history.

Please refer to KB article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0966931#:~:text=You%20can%20o....