Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Edit URL of "Open Record" button from sys_popup view from Report on Portal

Juan Pablo Vas1
Tera Contributor

Hi team,

I have a report that is shown to management from the portal. However, they don't have back-end access.

The list report has the Preview icon (i) before every record and allows the user from portal to open the record.

I want the "Open record" button to point to the Portal URL and not the Backend URL when clicked from Portal.

However, if a user is in the backend, I need the button to point to the Backend URL (Current Behaviour)

find_real_file.png

Any ideas?

5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

I doubt you can customize that to fit your requirement to show native/portal view

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Maik Skoddow
Tera Patron
Tera Patron

Hi

to be honest I am not sure whether I understand your question.

You say "However, they don't have back-end access." but then you provide a screenshot from the backend these users have no access to?

Please describe exactly what do you want to reach.

Kind regards
Maik

Hi Maik,

 

That screenshot is in Portal, is a Dashboard, in Portal.

 

Not in the back-end, I want to give them a dashboard, but I don't want them to look at record on the back-end, so far, from the dashboard, you can access records on the back-end. Using that "Open Record" button.

 

Milos Milosevic
Tera Contributor

Hello Juan,

I have exactly the same problem.
Did you manage to solve this?

Best regards,
Milos