Edit URL of "Open Record" button from sys_popup view from Report on Portal

Juan Pablo Vas1
Tera Contributor

Hi team,

I have a report that is shown to management from the portal. However, they don't have back-end access.

The list report has the Preview icon (i) before every record and allows the user from portal to open the record.

I want the "Open record" button to point to the Portal URL and not the Backend URL when clicked from Portal.

However, if a user is in the backend, I need the button to point to the Backend URL (Current Behaviour)

find_real_file.png

Any ideas?

5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

I doubt you can customize that to fit your requirement to show native/portal view

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Maik Skoddow
Tera Patron
Tera Patron

Hi

to be honest I am not sure whether I understand your question.

You say "However, they don't have back-end access." but then you provide a screenshot from the backend these users have no access to?

Please describe exactly what do you want to reach.

Kind regards
Maik

Hi Maik,

 

That screenshot is in Portal, is a Dashboard, in Portal.

 

Not in the back-end, I want to give them a dashboard, but I don't want them to look at record on the back-end, so far, from the dashboard, you can access records on the back-end. Using that "Open Record" button.

 

Milos Milosevic
Tera Contributor

Hello Juan,

I have exactly the same problem.
Did you manage to solve this?

Best regards,
Milos