How to change 'i' popup layout for Configuration Item in Service Operations Workspace

JenR · ‎06-04-2026

The OOTB popup for Configuration Item is ridiculously long. How/where can I make changes to this layout? The sys_popup form layout seems to only apply to the classic form views.

#SOW

#serviceoperationsworkspace

JenR · ‎06-05-2026

After some more digging, my teammate figured it out. The View that controls the Configuration Item popup inside SOW is called "cmdb_browse". I'm not yet sure if this is used in other places, so might need to take that into consideration before changing.

View solution in original post

Ankur Bawiskar · ‎06-04-2026

@JenR

yes it applies only on native

in workspace it's not going to work

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

Tanushree Maiti · ‎06-04-2026

Hi @JenR

Sys_pop view or 'i' pop-ip only works in Platform view/native view.

It does not work in Workspace.

As a workaround , check this article, if it works for you.

Service Operations Workspace – How to “Edit” the preview pane on the list view?

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

JenR · ‎06-05-2026

Creating a view with name 'Workspace' did not work, unfortunately. Not sure it matters, but I am attaching a slightly different screen shot. I need the 'i' popup from within the Incident form to be reformatted - not the Edit form from the SOW list view.

Ankur Bawiskar · ‎06-05-2026

@JenR

I think it's hard-coded at workspace UI builder level

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader