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Edit URL of "Open Record" button from sys_popup view from Report on Portal

Juan Pablo Vas1
Tera Contributor

‎01-24-2022 07:38 PM

Hi team,

I have a report that is shown to management from the portal. However, they don't have back-end access.

The list report has the Preview icon (i) before every record and allows the user from portal to open the record.

I want the "Open record" button to point to the Portal URL and not the Backend URL when clicked from Portal.

However, if a user is in the backend, I need the button to point to the Backend URL (Current Behaviour)

find_real_file.png

Any ideas?

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Abhilasha4
ServiceNow Employee
ServiceNow Employee

‎10-20-2022 04:21 AM

Hello Juan,
I too have a similar requirement. Did you find a solution for this?

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