Editable form for the playbook.

OKhudan
Tera Contributor

Hello everyone.
I have created a playbook for a workspace. I am using the Wait For action to render a form and wait until a specific condition.
The problem is that this Wait For action form is read-only, but I need to have it editable for the agents if the task can't be closed automatically. To avoid this, I have created Decision action and two branches for automatic and manual tasks. If the task flow fails, I render the User Form action so that agents can close it from the playbook form. If the task didn't fail, I rendered Wait For action with this read-only task. I also have a timer for the decision action to ensure the time of the task I need to render(because it takes time for the flow to execute the activity and assign the task for manual provisioning).
If I use User Form action, the playbook waits user action(skip or mark complete button action). So if task is automatically completed, the playbook User Form action doesn't complete automatically.

Is it possible to have only one action with the editable form? Are there any OOB activities?

1 REPLY 1

PriyamvadhaM
ServiceNow Employee
ServiceNow Employee

hey did you get any response to this?