cannot link changes to changes

[El Cuchi]

hi All,

i trust this msg finds you well.

situation

within the change requested form there is a related list change request. we use this related list, for example, when creating a change for prod environment this related list is used to link it to the implementation change request for UAT environment (which should be closed). When linking both records the change ticket in the related list ends up having the number of the prod change in the parent field.

Issue

i cannot link a closed change record in the related list any more. I can only link a change in new state.

would you know why?

regards

[Ankur Bawiskar]

@El Cuchi 

which OOTB related list are you referring?

share screenshots.

Did you check if user has write access to Parent field on closed CHG?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[El Cuchi]

yes, it is the oob related list. images attached.

[Ankur Bawiskar]

@El Cuchi 

is there any default filter in that related list?

even admins can't see Closed CHG when they click Edit?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[El Cuchi]

any default filter could have been seen in the 'related list' image attached.