Editing Visualization in SOW

vidhya_mouli · ‎12-11-2023

I want to edit the Incident assigned to you donut based on certain condition. How do I do this? Can this be done without using UI builder?

Our requirement is to remove all incidents where channel is Email from this report.

vidhya_mouli · ‎12-12-2023

I have managed to do this but not sure of this is the best way to do. If someone can give your feedback on this, it will be very helpful.

I did this in 2 parts.

Part 1: To edit the donuts I did override the Script Include

Part 2: To configure the list, I made a copy of the variant and added my condition as shown

Is the best way to do or is there any other way?

View solution in original post

Maik Skoddow · ‎12-11-2023

Hi @vidhya_mouli

unfortunately you have to use the UIB but it's pretty simple and I recommend building a page variant as a copy of the original page and continue on that copy. That way you can leave the OOTB page untouched and it's easier to capture your page.

See https://docs.servicenow.com/bundle/vancouver-application-development/page/administer/ui-builder/task...

Maik

Dr Atul G- LNG · ‎12-11-2023

Hi @vidhya_mouli

No, directly it is not possible as @Maik Skoddow also said. What exactly you want to change in this.

Remember don't change the OOTB page, make a copy and change.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Shruti Khaire · ‎12-11-2023

Hello @vidhya_mouli,

For the modification you need to add the condition such as contact_type!=email while creating the report in UIB using the data visualization component.

Hope it helps!

Ananthu Susmith · ‎12-11-2023

@vidhya_mouli There is UX Client script include called 'SowIncidentLandingPageUtils'

In that you can add your conditions.

No need to edit anything on the UI Builder