Editing Visualization in SOW

[vidhya_mouli]

I want to edit the Incident assigned to you donut based on certain condition. How do I do this? Can this be done without using UI builder?

Our requirement is to remove all incidents where channel is Email from this report.

[Maik Skoddow]

And such a customization creates a skipped record and increases the technical debts!

Hopefully this is not your standard solution for such challenges, especially if there is a configuration only way available.

Maik

[Ananthu Susmith]

@vidhya_mouli please check if there is a way to override the script include to do the changes as this is an OOB Script.

[vidhya_mouli · Accepted solution]

I have managed to do this but not sure of this is the best way to do. If someone can give your feedback on this, it will be very helpful.

I did this in 2 parts.

Part 1: To edit the donuts I did override the Script Include

Part 2: To configure the list, I made a copy of the variant and  added my condition as shown

Is the best way to do or is there any other way?

[Cristina Costa]

Hello vidhya_mouli, 

I have a question about your implementation: Why do you changed the SOWLandingPageTier2Utils and not the create a new dependency? 

Do you know what are the differences between the file SowIncidentLandingPageUtils and the SOWLandingPageTier2Utils? 

What I did was in SowIncidentLandingPageUtils I created a need dependency and I changed the filter. I am facing is the issue that on the overview I can not visualise the grid card just the list. 

Do you know how to solve this? 

Thank you