email accounts not present in my PDI

Abhishek Padole
Tera Contributor

There are no email accounts configured in my PDI.

Please help restore/create it. I am unable to send/receive emails due to it. when I created it manually its show an error

3 REPLIES 3

Gunjan Kiratkar
Kilo Patron
Kilo Patron

Hi @Abhishek Padole ,

 

ServiceNow has disable that feature.

 

If you’re an existing Personal Developer Instance (PDI) user, you probably noticed we recently shipped a new change to disable sending and receiving emails on PDIs. Read on to learn more about what this means for you.

Why are we making this change?

PDIs are being used to send high levels of email spam. While we actively monitor all PDIs for suspicious activity and shut down PDIs that violate our policies, we’ve found that accidental spam activity is a growing problem. As a result, the best way to prevent email spam is to disable the feature from PDIs indefinitely.

 

Refer :-CHANGES TO SENDING EMAILS FROM PDIS 


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Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy

Still Learning
Kilo Sage

Hello @Abhishek Padole 

For future reference, for issues such as these in an instance other than your PDI. You can use a very quick fix script to resolve your issue as well.  Here is an example of one that will work

(function () {
	var rec = newGlideRecord('sys_user');
	rec.addQuery('active', true);
	rec.query();
	while (rec.next()) {
		var newEmail = rec.getValue('user_name') + "@example.com";
		rec.setValue('email', newEmail);
		rec.update();
	}
})();

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vipinmathew
Mega Guru

Hi @Abhishek Padole 

 

We can add our personal gmail account into it. See the below link 

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

 

Thanks

Vipin Mathew