Email accounts not configured in PDI

[Vineetha Rohra1]

I don't see email accounts configured in my PDI under sys_email_account table.

PDI: https://dev110411.service-now.com/

I've enabled email sending & receiving from Email properties but the emails do not trigger nor are received which I believe is because of absence of the SMTP & POP3 accounts.

Has this changed over the years and we are supposed to configure email accounts manually ? Because I don't see it in any of the newer PDIs.

Thanks.

[Meesam Abbas1]

You have to create accounts for SMTP AND POP

[Meesam Abbas1]

You can get reference from this:

https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/ 

[Community Alums · Accepted solution]

Hi @Vineetha Rohra1 ,

PDI) user, you probably noticed we recently shipped a new change to disable sending and receiving emails on PDIs. Read on to learn more about what this means for you.

https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/

[Vineetha Rohra1]

Thanks for the update.