Hi All,
We have an issue with the approval mail, we see that for a catalog item when the approval is triggered the mail is being sent and we could only see it via email logs , but we aren't able to see it updated in the incident form activity also the user is not able to receive it.
Attaching the images for reference .
How can we fix the issue?
Hi @phr ,
Please open the email log record and check the following three items:
Open the email log record and go to the email logs related list. Review any entries there; the reasons for why the user may not have received the email are mentioned. Sometimes, users may have disabled notifications, excluded specific addresses, or created delegate records to redirect emails.
Verify that the correct email address is listed in the recipients list.
Check the event field and notification field in the email log that were used to trigger this email.
[Note: Approval mail don't updated under Incident and RITM form activity, actually it is updated under sysapproval_aprover record activity.]
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Moin Kazi
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