Email body in html field

[Vikram3]

Hi all,

I have a flow designer where the trigger is inbound email. I'm creating a request after the trigger where I need to populate the email body in the description field and the subject in the short description. I used the data pill but it didn't work. I even tried the below script which didn't work either.

var ritmDesc = fd_data.trigger.email.body;

return ritmDesc;

Can anyone help here.

[Vikram3]

@Ankur Bawiskar This is weird. I even tried setting default value instead of data pill. It didn't populate either.

[Ankur Bawiskar]

@Vikram3 

Did you check field is readonly at dictionary level?

did you try setting it manually from form UI?

Did you try background script and see?

Flow is running as System user?

Any field level WRITE ACL is blocking?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Juhi Poddar]

Hello @Vikram3 

Try adding body_text instead of body

var ritmDesc = fd_data.trigger.current.body_text;
gs.log("ritmDesc = " + ritmDesc );
return ritmDesc;

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!".

Thank You
Juhi Poddar

[Vikram3]

@Juhi Poddar 

This is the error

[Ankur Bawiskar]

@Vikram3 

it showed me when I used Data pill

If my response helped please mark it correct and close the thread so that it benefits future readers.