Email body in html field

[Vikram3]

Hi all,

I have a flow designer where the trigger is inbound email. I'm creating a request after the trigger where I need to populate the email body in the description field and the subject in the short description. I used the data pill but it didn't work. I even tried the below script which didn't work either.

var ritmDesc = fd_data.trigger.email.body;

return ritmDesc;

Can anyone help here.

[Vikram3]

Hi @Najmuddin Mohd The trigger is inbound email. We don't have additional comments in that.

[shubhamseth]

@Vikram3 

Solution Using Data Pills 

In Flow Designer, when using an Inbound Email Trigger, you can directly map the email body and email subject using the data pills available from the trigger.

1. For the Short Description: Use → Trigger → Email → Subject
2. For the Description: Use → Trigger → Email → Body

Note: Ensure you are mapping the correct data pill inside the "Set Values" step when creating the Request.

[Jinjury]

@Vikram3

I have the same issue. I haven't been able to resolve this using the Email Record > Body or Body Text Data Pill. Have you had any luck with this since you first posed? Thank you!