email body template logos are coming as attachments in incident records

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Balakrishna_ABK
Tera Guru

‎01-27-2024 07:08 AM

email body template logos which we have configured are coming as attachments in incident records when user is replying via awaiting user comments.

How to fix it ?

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Dr Atul G- LNG
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Tera Patron
In response to Balakrishna_ABK

‎01-27-2024 10:15 AM

Hi @Balakrishna_ABK 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0691482

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0749517

 

 

Might be helpful

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-27-2024 07:11 AM

Hi @Balakrishna_ABK 

 

Is this true for you.

 

LearnNGrowAtul_0-1706368257478.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Balakrishna_ABK
Tera Guru
In response to Dr Atul G- LNG

‎01-27-2024 09:55 AM - edited ‎01-27-2024 10:21 AM

Hi @Dr Atul G- LNG  thanks for the quick response, include attachments is false. when Iam checking logs I found attachments are added for reply mail through Inbound email.
not sure where to restrict this

Akhil7842_0-1706378066962.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Balakrishna_ABK

‎01-27-2024 10:15 AM

Hi @Balakrishna_ABK 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0691482

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0749517

 

 

Might be helpful

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************