Email Client: Add attachments from the incident (or underlying record)

Garrick
ServiceNow Employee
ServiceNow Employee

Anyone have some cleverness up their sleeve to add underlying attachments when using the email client?

For example, if you use the email client from an Incident record that has, say, three attachments, you would have to save these locally, then reattach them in the email client. I'm looking for a selectable way to show the attachments on the email client so that you can avoid this step. I might also only want to choose one, two, of these to attach.

Thanks!

21 REPLIES 21

Nowlearner
Kilo Guru

Does anybody got answer to this? For me admins can attach screenshots through this attachment link but when remaining people do, its not happening no attachments being attached.

 

 

Rob Sestito
Mega Sage

Not sure if anyone is still after this - but a Before Insert/Update BR worked for me.

Thanks to Jaspal from my post.

https://community.servicenow.com/community?id=community_question&sys_id=74fa6b9cdb1f73c013b5fb243996...

Hope this helps!

-Rob