How wait response time for Virtual agent live chat calculated?

Liyakhat2
Tera Expert

‎02-05-2023 02:35 AM - edited ‎02-05-2023 05:14 AM

Hi ,

 

For a queue how does the agent response time calculated for live agent in agent chat for virtual agent 

 

which table stores this info and the script used to calculate this will be helpful

 

Liyakhat2_0-1675602867197.png

 

 

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Omkar Kumbhar
Mega Sage
Mega Sage

‎02-05-2023 05:06 AM

Hello @Liyakhat2 ,

Please find the below link

OmkarKumbhar_0-1675602391579.png

 

https://docs.servicenow.com/de-DE/bundle/tokyo-servicenow-platform/page/administer/conversational-in...

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Omkar Kumbhar
Mega Sage
Mega Sage
In response to Omkar Kumbhar

‎02-05-2023 11:29 PM

Hello @Liyakhat2 

Can you please mark it as correct if this has helped you and close the thread.

Thanks,

Omkar

If I was able to help you with your case, please click the Thumb Icon and mark as Correct.