Email Client Template Add signature and comments

[ewanh]

Hi,

I'm really trying to work with the email client templates and have run into some problems that exceed my knowledge of javascript.

1.   I'd like to add a signature and the additional comments or email history by default to any emails sent using my email client template.

                  I've added a custom signature field to the sys_user table

                  I can get the comments to appear but if I add signatures via quick messages it overwrites the comments..

2.   I'd actually like to be able to use quick messages but they overwrite the email client content that is more desirable mentioned above.  

Anybody have some solutions for these situations?  

[Brian Dailey1]

Hi Ewan,

I would use a Business Rule on [sys_email] to insert text using some String method to manipulate the message body.

Make it run on Update and when the type gets changed to send-ready, insert your signature/comments/etc.   You should avoid the conflict with Quick messages since it'll run after any changes have been made.

good luck,

-Brian

[ewanh]

Will try this if the simpler fix doesn't work.

Thanks Brian!