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Email client template for multiple receipients

ramesham
Tera Contributor

‎12-04-2023 04:03 AM

Hi Team,

 

We have email client template configured for MIM. Currently this has single common recipient email id. In addition to this, we need to add the business notification email of the particular service in CC. For every service there is a business notification email. Whenever we use email client template this should automatically capture the email id of the service. The service name is captured in the content field.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-04-2023 04:10 AM

Hi @ramesham 

 

Try 

email client template:

 

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/task/t_Cre...

 

LearnNGrowAtul_0-1701691851576.png

 

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Dr. Atul G. - Learn N Grow Together
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