Email Client Template

Dizy M
Tera Expert

Hi! Need your help regarding email client template

 

We know that composing email can be seen in the option of the form.

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So what we want to accomplish is to have a new module wherein when the user(manager) click it , it will show "Compose email" and he can send the email whenever he want.

 

So what I did was I tried to put the "Compose Email" in a new module for us to separate it and for the user not to click the record everytime he wants to compose an email.

 

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Result:

So right now, we have a compose email module but whenever I click "Send", it sends the email but the email body is showing "null". Is there any way to show the message? Is there something wrong with the arguments that I put in the link type?

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I'd appreciate any help. Thank you!

1 ACCEPTED SOLUTION

Hi @Dizy M 

 

There is reason that modules has been designed in SN and there must be a solid reason not to use. In thsi case we have OOTB but still looking for custmization which is not a good case.,

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

5 REPLIES 5

Hi @Dizy M 

 

There is reason that modules has been designed in SN and there must be a solid reason not to use. In thsi case we have OOTB but still looking for custmization which is not a good case.,

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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