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01-28-2025 03:17 AM - edited 01-28-2025 03:43 AM
Is it possible to use Script Include or <script> within HTML in "Email Client Template" Module?
When I try to using <script> tag , after saving the source code/ template , the <script> tag doesn't support.
When I try to click on incident three dot, the compose email - template must be dynamically based on user role .It must restrict based on user's role in TO,CC,BCC. how this can be achieved?
Solved! Go to Solution.
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01-28-2025 03:26 AM
you will have to configure multiple email client templates but those will be based on condition and not based on roles
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-28-2025 05:51 AM
Thanks for the input @Ankur Bawiskar ! May I know can't we do in "Sender Configuration" tab, based on the template that can be used
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01-28-2025 05:55 AM
Sender Configuration helps to set the From email using script
You cannot set the content dynamically but you can set the CC, BCC using script include etc
Scripting with Email Client Templates
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-10-2025 06:08 AM
Hi @Ankur Bawiskar Condition is not working as expceted