Email Client Template

Udhayakumar_30
Tera Contributor

Is it possible to use Script Include or <script> within HTML in "Email Client Template" Module?

When I try to using <script> tag , after saving the source code/ template , the <script> tag doesn't support.

 

When I try to click on incident three dot, the compose email - template must be dynamically based on user role  .It must restrict based on user's role in  TO,CC,BCC. how this can be achieved?

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Udhayakumar_30 

you will have to configure multiple email client templates but those will be based on condition and not based on roles

 

AnkurBawiskar_0-1738063607903.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

7 REPLIES 7

Thanks for the input @Ankur Bawiskar  ! May I know can't we do in "Sender Configuration" tab, based on the template that can be used

@Udhayakumar_30 

Sender Configuration helps to set the From email using script

You cannot set the content dynamically but you can set the CC, BCC using script include etc

Scripting with Email Client Templates 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar Condition is not working as expceted