Email Client-

[Mani35]

Hello guys,

By clicking on this more option three dots ... we get this

On sending , it captures in activity filter

But my requirement is to capture it as work note update..........

Please tell me how to do that........

[Ankur Bawiskar]

Hi Manisha,

This is out of box feature and achieving what you require seems to be difficult.

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

[Mani35]

even if it is difficult tell me the way

[Chandu Telu]

Hi Manisha,

As per OOB Sending the email /receiving email is different activity

Work note is another process

Do you have any particular requirement to achieve your functionality

[Chuck Tomasi]

The short answer Manisha is that "it is what it is".

What you ask for doesn't exactly make sense to include email as a work note... the emails are part of the activity history, which is presented by the activity formatter. You tell the activity formatter which fields (and a few extras like sent/received email) to include in the history with the funnel icon to the right. Work notes is a field included in the task table. Email is not a field, thus it doesn't include any ACLs.

Are you looking to only display the emails to those who have itil access (like work notes?) If that's the case then I invite you to open an enhancement request to include access control on what appears in the activity formatter (other than fields)! Our product managers DO listen.

Enhancement requests: Tell us how you would improve the ServiceNow product